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Privacy policy

Privacy statement

Please read the terms below before you provide Canada Life Limited ("Canada Life") with any information. By submitting information about yourself or others, you and they consent to the use of such information as set out in this statement. Canada Life cannot guarantee the security of the web, but will aim to protect your privacy as much as is within its reasonable control. Canada Life may ask you on this website to provide personal information so that the information or the service you requested may be given; or respond to your queries or carry out certain administrative or other services in relation to any existing policy you may have.

Personal information

Personal information supplied by you will be treated in confidence by Canada Life and will not be disclosed to any third parties, except with your permission or in accordance with the law. Your information may be transferred outside the European Union. Your personal information will be held on the Canada Life data systems, or those of our agents and or subcontractors. Canada Life will also provide you (by post, telephone, fax or email) with information on its products and services or those of Canada Life's suppliers. However if you do not wish to receive such information, please advise Canada Life accordingly when you contact us.

Canada Life reserves the right to use the information to improve its services, prevent or detect fraud or abuse of this website and to allow its affiliates to carry out functions to assist Canada Life in providing its business.

Credit checks

In the process of providing you with any requested product information or services, Canada Life may carry out checks with licensed credit-reference agencies and record such searches. As part of Canada Life's checks and in order to prevent possible fraud, Canada Life may also exchange information with other insurers or relevant companies using various databases.

Customer service information

For training purposes calls to Canada Life's customer service teams may be recorded and/or monitored.

Protection of information

Canada Life's website is secured physically by being contained in a secure location and by limiting access to authorised personnel only, and from unauthorised entry via the web by the use of firewalls. Canada Life protects personal information sent to it over the web through the use of SSL (Secure Socket Layer) encryption, an industry standard.

Changes

Canada Life reserves the right to make changes to this Privacy Statement as and when deemed to be appropriate but never so your information is less protected than current industry standards and practices. Any changes will be noted on this page and on any other pages within this website. By continuing to use the services provided on this website you consent to any changes made.